If an order is lost in transit and the shipping address you entered is correct, Pretty Fab Things will reship a new order at no charge to you using the shipping method you originally paid for:
Standard shipping - up to 16 business days
Expedited shipping - up to 5 business days
Overnight shipping - up to 2 business days
International shipping - typically up to 21 business days*
*When it comes to international shipping, those packages are usually delivered within 1-3 weeks from the ship date through DHL or Fedex. However, we have also experienced instances where an order may take about a month to deliver. Unfortunately, not all tracking events may be represented in real time, and this sometimes makes a shipment appear to be "stuck" at a certain place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:
• Packages being handled by multiple carriers, when handed off to local carriers.
• Local customs department processing time
Due to all of that, we can't guarantee a delivery date with certainty for international deliveries.
Please make sure to notify us about the delivery issue within 30 days from the date of purchase to be eligible for a replacement order.